By creating an account on Joay777 or using any of our services, you are considered to have agreed to this Privacy Policy. Please read it carefully in full.

1 What Information We Collect

Joay777 collects certain information to provide you with the best gaming experience. This falls into two categories — what you provide directly and what our system records automatically.

Type of Data Example How It Is Collected
Identity Information Name, date of birth, national ID number Registration Form & KYC
Contact information Email, mobile number, address Registration form
Financial Information BKash/Nagad number, bank account details Payment Processing
Technical Information IP address, device type, browser Automatic Logging
Gaming activity Bet history, login times, preferred games Platform Usage

Joay777 never stores your full payment card number or banking password. Payment information is processed directly by the relevant payment gateway.

Copies of national ID cards or passports submitted for KYC verification are stored on encrypted servers and can only be accessed by authorized personnel.

2 Purpose of Data Collection

Joay777 does not collect data without purpose. Every piece of information has a specific, legitimate reason behind it. Below, we clearly explain why your data is needed:

  • Account Management: Identity and contact information are required for registration, login, and account verification.
  • Payment processing: Financial information is used to securely process deposits and withdrawals.
  • Fraud prevention: IP addresses and device information are analyzed to detect multiple accounts or suspicious activity.
  • Legal obligations: Transaction records must be retained to comply with Anti-Money Laundering (AML) regulations.
  • Service improvement: Usage patterns are analyzed to improve your gaming experience.
  • Customer Support: Your account and transaction history are needed to resolve issues quickly.
  • Promotional Communications: With your consent, we may send you information about bonuses and offers.

Joay777 never uses your information beyond the purposes stated above. If we ever need to use your data for a new purpose, we will obtain your consent again beforehand.

3 Data Retention & Protection

Joay777 uses industry-leading technology to protect your data. Our security infrastructure is outlined below:

  • Transmission security: All data transfers are encrypted using TLS 1.3 protocol.
  • Storage Security: Stored data is secured with AES-256 encryption.
  • Server Security: Firewalls, DDoS protection, and regular security audits are in place.
  • Access control: Only authorized personnel can access the necessary data — with full role-based access control in place.
  • Two-Factor Authentication: Two-factor authentication is mandatory for staff accessing internal systems.
  • Regular Backups: Data is regularly backed up to separate locations.
Even with the highest security measures in place, no digital system is entirely risk-free. You should never share your account password with anyone and avoid using public Wi-Fi.

In the event of a security incident, Joay777 acts swiftly to address it and notifies all affected members within 72 hours.

4 Sharing Data with Third Parties

Joay777 does not sell your data — that is a core principle. However, in limited circumstances, we may need to share information with trusted parties:

  • Payment Processor: bKash, Nagad, Rocket, and other payment gateways only receive the information necessary to complete a transaction.
  • KYC Verification Provider: Trusted third-party services may be used for identity verification purposes.
  • Law Enforcement: We may be required to disclose information under a court order or other legal obligation.
  • Game Provider: Only account ID and bet data are shared for game operations — never personal identity details.

All third parties must comply with Joay777's privacy standards and are prohibited from sharing or using the data they receive for any other purpose.

While the Joay777 website may contain links to third-party sites, we are not responsible for their privacy practices. Please review their policies before visiting any external site.

5 Cookie Policy

The Joay777 website uses cookies in your browser. Cookies are small text files that help improve your experience on the site. The types of cookies we use:

  • Essential Cookies: Without this cookie, the site cannot function — it is essential for maintaining your login session and ensuring security.
  • Performance Cookies: Used to analyze page load speed, error detection, and usage patterns.
  • Functionality Cookies: Remembers your language preference, theme settings, and other personal preferences.
  • Analytics cookies: Collects anonymous data to help us understand which parts of the site are used most.

You can disable cookies at any time through your browser settings. Note that disabling essential cookies may limit certain features of the site.

6 Your Rights

As a Joay777 member, you have the following rights over your personal information:

Right to Access

You have the right to know what information Joay777 holds about you.

Right to Rectification

You can request corrections to inaccurate or outdated information at any time.

Right to Erasure

You can request deletion of your data after your account is closed.

Right to Restrict Processing

You can object to the use of your data for specific purposes.

Right to Data Portability

You can request a copy of your personal data for your own records.

Right to Withdraw Consent

You can withdraw your consent to marketing communications at any time.

To exercise any of these rights, support@joay777.comto send us an email. We typically respond within 30 days.

7 Children's Privacy

Joay777 is strictly for adults – no one under the age of 18 is permitted to use this platform. We never knowingly collect personal information from minors.

If we are made aware that a minor's data exists in our system, the account will be closed and the data deleted immediately. Parents or guardians who believe their child has registered an account on Joay777 should contact us right away.

If anyone under the age of 18 is found to have successfully registered an account, the account will be permanently closed along with the entire balance.

8 Data Retention Period

Joay777 does not retain your data indefinitely. Each type of information has a defined retention period:

Type of Data Retention Period Purpose
Account Information Duration of active account + 5 years Legal Obligations
Transaction Records 7 Years AML Regulations
KYC Documents 5 years after account closure Regulatory Requirements
Customer Support Chat 3 years Service Quality Assurance
Marketing information Until consent is withdrawn User Controls
Log Files / IP Information 12 Months Security Analysis

Once the retention period ends, data is automatically deleted or anonymized securely. Certain data may need to be retained longer due to legal obligations — you will be notified if that is the case.

9 Policy Updates

Joay777 may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised, and for significant changes, a notice will be sent to your registered email address.

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. We recommend revisiting this page periodically.

For significant changes, an email notice will be sent at least 14 days before they take effect. During this period, you are free to close your account if you wish.

10 Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch. Our data protection team typically responds within 24–48 hours.

Email Support

Support@joay777.com – for all privacy-related requests.

Live Chat

Reach our support team directly via the Live Chat option on the site.

To request data deletion or correction, please send an email from your registered address with your username and details of your request. Once your identity is verified, we will act as promptly as possible.